Data Deletion Policy

Last updated: February 16, 2025

1. Overview

At Markiga, we respect your right to control your personal data. This Data Deletion Policy explains how you can request the deletion of your personal information and what happens when you do.

2. Your Right to Data Deletion

You have the right to request deletion of your personal data in the following circumstances:

The personal data is no longer necessary for the original purpose we collected it
You withdraw your consent and there's no other legal basis for processing
Your personal data has been unlawfully processed
You object to processing and there are no overriding legitimate grounds
The personal data must be deleted to comply with legal obligations

3. How to Request Data Deletion

You can request deletion of your data through the following methods:

3.1 Account Deletion

To delete your entire account and all associated data:

Log into your Markiga account
Go to Profile Settings
Click "Delete Account" at the bottom of the page
Confirm your decision by entering your password
Your account and data will be permanently deleted within 30 days

3.2 Specific Data Deletion

To delete specific types of data while keeping your account active, contact us at:

Email: privacy@markiga.com
Subject: Data Deletion Request
Include: Your account email and specific data you want deleted

4. What Data We Delete

When you request data deletion, we will remove:

Personal account information (name, email, profile data)
Campaign data and marketing materials you created
Usage analytics and behavioral data
Communication history and support tickets
Billing information (where legally permissible)
Connected platform data (Facebook, Instagram, etc.)

5. Data We May Retain

We may retain certain data for legitimate business or legal reasons:

Legal Compliance: Data required by law (tax records, transaction history)
Security: Fraud prevention and security incident records
Aggregated Data: Anonymous, non-identifiable analytics data
Backup Systems: Data in backup systems (deleted within 90 days)

6. Deletion Timeline

We process data deletion requests according to the following timeline:

Immediate: Account access is disabled immediately
30 Days: Personal data is deleted from active systems
90 Days: Data is removed from backup systems
Confirmation: We'll email you when deletion is complete

7. Third-Party Data

If you've connected third-party platforms (Facebook, Instagram, TikTok), you may need to separately:

Revoke Markiga's access in your platform settings
Delete any campaigns or ads created through our platform
Contact the platform directly for their data deletion process

8. Consequences of Data Deletion

Please note that deleting your data will result in:

Permanent loss of your account and all associated data
Inability to recover campaigns, analytics, or historical data
Termination of any active subscriptions
Loss of access to our platform and services

9. Data Portability

Before requesting deletion, you may want to export your data. Contact us at privacy@markiga.com to request a copy of your personal data in a portable format.

10. Verification Process

To protect your privacy, we verify all deletion requests by:

Confirming your identity through your registered email
Requiring password confirmation for account deletions
Sending confirmation emails before processing requests

11. Contact Information

For data deletion requests or questions about this policy:

Email: privacy@markiga.com
Subject Line: Data Deletion Request
Response Time: We'll respond within 72 hours

12. Changes to This Policy

We may update this Data Deletion Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Your Rights

This policy is designed to comply with data protection regulations including GDPR, CCPA, and other applicable privacy laws. If you believe we haven't properly handled your deletion request, you may file a complaint with your local data protection authority.